Faq

frequently asked questions

Got questions? You’re in the right place. Our FAQs cover pricing, process, tech, and support so you can move forward with confidence.

SMBs, startups, and established brands that need a reliable technical partner for websites, funnels, SEO, CRM integrations, and marketing operations.

We design and build WordPress websites, run SEO and paid campaigns, create brand and content assets, integrate CRMs/ERPs, and develop custom WordPress plugins end-to-end from strategy to ongoing optimization.

Yes. We support clients in multiple countries with remote workflows, clear SLAs, and timezone-aware communication.

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Process & Timelines

Depends on scope. Small sites: 2–4 weeks; larger builds/integrations: 4–10+ weeks. We share a milestone timeline before kickoff.

We run a short discovery (goals, users, brand, integrations), define scope, sign off on the plan, then move into design, build, QA, and launch.

Each phase includes a defined round of revisions; extra rounds or change requests are billed hourly.

Yes, maintenance/optimization retainers for security, updates, backups, performance, SEO, and campaigns.

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Website Design & Development (WordPress)

WordPress with professional themes, custom code (PHP/JS), and builders like Elementor/WPBakery when appropriate. We follow secure, scalable practices.

We assist with server selection, WHM setup, temporary domains, migrations, and performance hardening (caching/CDN/database tuning).

Yes, diagnostics include error logs, plugin conflicts, memory limits, PHP versions, and AJAX timeouts.

Absolutely, shortcodes, admin tools, API connectors, custom post types, and full plugins

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SEO & Content

Technical audits, on-page optimization, content strategy, internal linking, schema, performance tuning, and monthly growth plans.

Expect measurable improvements in 3–12+ months; competitive niches may take longer. We track KPIs and adjust strategy.

We produce natural, human-sounding copy aligned to your brand voice and structure, with proper on-page SEO.

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Social, Branding & Creative

Yes, calendars, content pillars, asset creation, and performance reporting. We also train teams to run in-house.

Yes, logos, identity systems, brand kits, and campaign visuals.

Yes, e.g., recoloring assets to #42B2E6 with consistent gradients and output specs for web.

We script, edit, and format short brand/campaign videos and social cuts.

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Domains, Structure & SEO (Subdomain vs Subfolder)

– Subfolder (example.com/campaign): usually stronger for SEO consolidation and authority.

– Subdomain (campaign.example.com): offers isolation and flexibility when the main site theme/builder is restrictive.
We’ll recommend based on customization needs, performance, and SEO goals.

Yes, often on a subdomain for speed to market and design freedom, with SEO measures to link authority back to the main site.

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WordPress Plugins (Custom & In-House)

Yes, examples include One Tap Call Pro and Read Time Machine, plus bespoke plugins for client needs.

Yes, OOP structure, security (nonces/escaping/cap checks), settings pages, and clean admin UX.

We code against current standards and provide documentation; marketplace acceptances are subject to each platform’s review.

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Theme & Licensing

ThemeForest/Envato licenses are per end-product. If a theme is used on multiple sites, each needs its own license.

Bundled builders typically work without separate licenses but won’t have direct premium updates/support unless you purchase your own license.

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Maintenance, Security & Performance

Core/plugin/theme updates, backups, security scans, uptime checks, performance monitoring, and small fixes.

Yes, asset optimization, caching, image/CDN strategy, database cleanup, and Core Web Vitals improvements.

Least-privilege access, MFA, hardened configs, WAF/CDN where applicable, and incident response procedures.

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Data, Privacy & Compliance

You do on full payment we hand over code, assets, and credentials defined in the contract.

We use secure channels, limit access by role, and document handovers. We’ll align with your compliance needs.

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Revisions, Change Requests & Support

We issue a quick impact note (time/cost) and proceed upon approval. No surprises.

 

Via your dedicated channel (email/helpdesk). Critical issues get priority with defined response windows.

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Training & Handover

Yes, admin walkthroughs, how-to videos, and playbooks for content, SEO, and ads.

 

We provide concise SOPs/checklists suitable for your stack and team size.

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Getting Started

Goals, brand assets, site/admin access, hosting details, and any third-party logins (or collaborator invites).

 

Share your preferred channel (email/WhatsApp/Phone), and we’ll keep all updates centralized with clear milestones.